Current mood:	crushed
Entry tags:	deaf, hearing aids, relay

Relay call to a hearing aid store
I tried calling a local hearing aid shop, the one that I was told would be most likely to have the type of thing I was looking for in stock and not need to order it. You would think a place that sells hearing aids and assistive devices for deaf/hoh people would be receptive to a relay call. What follows shows that this isn't always the case. I was really amazed at how rude he was to the operator, and then he apparently refused to answer the calls I tried to place calling back later via relay. And the message I left was never returned.

This really upset me. I actually started crying over this call. Which seems silly, someone hug up on me, come on, grow up. But, a friend tried to help me understand that this person did more than hang up on me. I started off the conversation appologizing for not being able to use the regular phone with the t-coil, something I shouldn't have to do is defend why I'm calling via relay, with hearing aids or not. I was excited about the idea of this thing I wanted, and when he hung up it was a denial of what I was trying to do. I was crushed, and someone else validated that I had a reason to feel that way.

My question is this. If a hearing customer called and simply asked the person to slow down would they have hung up? And without even a proper ending to the conversation. Would they refuse to even answer that persons calls when they tried to call back?

503 774 3668
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(M)
(INTRO CALL PLS HLD)
Hearing Resources. this is Jay. (EXPLAINING RELAY) GA

Good morning, this is Julia Case calling, I just recently got my hearing aids and I'm still not used to using the t-coil. I am calling to see if you have a product for using the hearing aids with a cdplayer or ipod Ga.

you can use a neck loop or you can use a silhouette induction coil. in either case,
(to operator: my god, can you put up with what I'm saying Q)
(CALLED PARTY HAS HUNG UP)
(ANOTHER CALL Q GA)

what was that qq

(i was asking the man to speak slowly but I guess, he was not up to it GA)

please call back Ga.

(thank you, redialing)
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